Address
NexBeacon Innovation Inc.
770 St George Blvd, Suite 206
Moncton, NB E1E 2C6, Canada
Hours
MonβFri
9:00 AM β 5:00 PM AT
Closed on statutory holidays.
Send us a message
Include your order or reservation details and we'll get back to you.
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Frequently asked
Quick answers to the most common questions.
Orders & Pre-orders
Is Cyclora in stock?
Yes. Cyclora ships now, with free shipping in the Maritimes and delivery across Canada. You can order it directly from the Cyclora page.
Do I pay when I reserve Amora or Novara?
No. Reserving takes no payment today. We'll contact you by email before shipping begins (expected October 2026) to confirm details and complete payment by credit card. You can cancel any time before payment β no charge, no obligation.
When will my pre-order ship?
We expect to begin shipping Amora and Novara in reservation order from October 2026. These dates are estimates and may change β we'll keep you posted by email.
Shipping, Returns & Warranty
Where do you ship?
We ship across Canada, with free shipping in the Maritimes. See checkout for available options.
What's your return policy?
Eligible watches can be returned within 30 days of delivery in like-new condition. Full details are on our Returns & Warranty page.
What warranty do NexBeacon watches have?
Every NexBeacon watch includes a 1-year limited warranty covering defects in materials and workmanship under normal use. See the warranty terms.
Novara & Satellite
How does Novara's satellite SOS work?
Novara connects to the Skylo satellite network so you can send for help beyond cell coverage. An SOS sends a message β with your location and basic health readings such as heart rate β to the emergency contacts you set up, or to a supported emergency SMS number. It is not a monitored rescue-dispatch service, and is not a replacement for a dedicated personal locator beacon (PLB) or for calling 911 when you have cell service. It requires a clear view of the sky and an active plan.
What does satellite service cost?
Novara includes two years of satellite service. After that, an annual subscription applies β expected from $19.99/year (final pricing to be confirmed). Coverage is as described by Skylo and varies by location.
Health & Setup
Are the health features medical?
No. Heart-rate, SpOβ, sleep, stress, and (on Amora) cycle features are for general wellness and fitness only. They are not medical-grade, are not a medical device, and are not intended to diagnose, treat, or prevent any condition β and Amora's cycle features are not a method of contraception.
How do I set up my watch?
Pair your watch with the NexBeacon companion app over Bluetooth, then follow the in-app steps to download maps, customize faces, and set up features. Detailed setup guides are available in the app.
Still stuck? Email [email protected] and we'll help.