We want you to love your NexBeacon watch. This page explains how returns, refunds, pre-order cancellations, and warranty claims work. It applies to purchases made on nexbeacon.ca and is in addition to your rights under applicable Canadian consumer-protection law, which it does not limit.
Contents
1. Return window
You may return an eligible watch within 30 days of the delivery date for a refund. To qualify, the item must be in like-new condition, with all original packaging and accessories included.
2. What can be returned
Most watches purchased on nexbeacon.ca can be returned within the return window. The following are not eligible for return unless faulty:
- Items returned after the return window.
- Items that are damaged, engraved, or show wear beyond normal inspection.
- Items missing original packaging, straps, chargers, or accessories.
- Clearance or final-sale items, where marked as such.
3. How to start a return
Email us at [email protected] with your order number and the reason for your return. We'll reply with instructions and a return address. Please wait for confirmation before shipping anything back so we can track your return.
4. Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days; your bank or card issuer may take additional time to post it. Original shipping charges are non-refundable, except where the item was faulty or we made an error.
5. Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs. If your item arrived faulty, damaged, or incorrect, we cover return shipping — keep your receipt and we'll reimburse or provide a prepaid label. We recommend a trackable method; we can't be responsible for returns lost in transit.
6. Pre-order cancellations (Amora & Novara)
Amora and Novara are sold by reservation. Reserving takes no payment at the time of reservation. We expect to begin shipping in reservation order from October 2026; estimated shipping dates are estimates only and may change.
- You may cancel your reservation at any time before payment is completed — at no charge and with no obligation.
- Before your watch ships, we'll contact you to confirm details and complete payment by credit card.
- Once a paid pre-order has shipped, the standard return terms above apply from the delivery date.
7. Limited warranty
NexBeacon watches come with a 1-year limited warranty from the date of delivery, covering defects in materials and workmanship under normal use. During the warranty period we will, at our option, repair or replace a defective watch, or issue a refund where repair or replacement isn't practical.
The warranty does not cover: normal wear (including straps and finish), accidental damage, misuse, water damage beyond the product's stated rating, unauthorized repairs or modifications, or loss and theft.
8. Defective or damaged on arrival
If your watch arrives faulty or damaged, contact us within 7 days of delivery with your order number and photos. We'll arrange a replacement or refund at no cost to you, including return shipping.
9. Novara satellite service
Novara includes two years of satellite service; an annual subscription applies afterward. Returning a Novara within the return window cancels any included service tied to that device. Satellite service and subscriptions are provided subject to the coverage and terms of the satellite network provider (Skylo) and are not separately refundable once activated.
10. Contact us
Questions about a return, refund, or warranty claim?
NexBeacon Innovation Inc.
770 St George Blvd, Suite 206, Moncton, NB E1E 2C6, Canada
Email: [email protected]